The Applied Support Agreements

Applied Technologies support agreements offer token-based contracts to support your IBM AIX & IBMi environments.

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Applied Technologies have been at the forefront of IBM POWER systems for nearly 3 decades. This past ten years, AIX and IBMi have become increasingly niche. They are fantastic products and still the cornerstone of thousands of UK corporations, but the skills to support these environments are diminishing. In response to client requests and to counter these issues, Applied Technologies offer flexible, token-based support, to act as an escalation – a 3rd line team with deep expertise to augment your in-house resources. Our broad-skilled technical team become your resources when you need them most.

The contracts offer flexible tokens – ¼ day (2 hrs) each – that can be used to respond to issues with the IBM POWER environments, including; investigating performance issues, checking job schedules, fixing system errors, raising support calls with maintenance, accompanying IBM engineers on site, backup routines, scripting and general system tasks. Proactive work can be included – weekly or monthly system checks or complete system monitoring, which can be vital to your system’s reliability.

Tokens can also be used for site work where your resources need support – such as OS upgrades and PTF updates. Contracts start from as little as £5,000 and their flexibility means you buy tokens in blocks to suit your likely needs.

Contact Applied Technologies to understand more.

The problem

IBM POWER Systems – whether AIX, Linux or IBMi – typically support your key business applications. Clients of all sizes sometimes need to refer to experts for support.

The solution

Our technical team supply support and advice to clients of all sizes, from Backup and High Availability to upgrade paths, PTF updates and problem determination. Our technical team can become part of your team.